Goods are transported via APC 24 hour carrier to UK destinations and packet post or Euro 48 & International Scheduled to overseas destinations and although we have done our best to offer the exact carriage amount to your order, there may be times when the combination of goods purchased may require additional funds to transport. We will always contact you with amended amount before shipping and charging for goods.

Non-Deliveries and Discrepancies

Unless U.K. Customers have been advised to the contrary it is essential that we are informed of non delivery within 7 days of shipping notification, as carriers will not accept liability unless notification is made within this period. Any such loss not made known becomes the consignee’s liability. Overseas customers should allow three weeks from shipping notification. Any discrepancies in deliveries should be reported within 7 days of receipt.

Damaged Goods

Should you be unfortunate and receive goods that have been damaged in transit, it is important that you retain all packaging materials intact and advise us immediately in writing of the extent of the damage. Packaging material must be made available for inspection by the carriers. Under no circumstances should any damaged article or packaging be returned to us unless you are instructed. See also under “returns”.

Returns

If parts are sent to you that are faulty or incorrect we will rectify the problem. However, to ensure our prompt attention please observe the following:

a. Contact us first and do not return any item without our instructions. Please retain all packing materials in the case of damaged goods.

b. Where the mistake is ours, goods will be replaced free of charge. In all other cases, a handling charge will be made.

Unless customers follow the above procedure, we reserve the right to refuse delivery of returned goods. Parcels from overseas in particular may be subject to extra customs and freight charges. They should in any case be marked “Goods of U.K. origin, returned faulty.”

All components carry a normal and reasonable warranty but claims are limited to the value of the part.